Knowledgeable support is just a phone call away.
At MedNet, we strive to provide the most responsive and helpful customer service in the industry. One way we do this is by providing around-the-clock 24x7x365 phone support. Better than that, you will be speaking to MedNet's own fully trained, US-based staff, not an offshore, outsourced service that isn't familiar with your study and where English is not the primary language. MedNet customers can also access MedNet's support team through email, fax and "live chat" technologies.
Over 95% of all clinical study management system support issues are solved during the actual call itself. In the rare event that an issue cannot be resolved during the first contact, a detailed listing of actions and timelines will be created that the customer may review at any time via the Internet. MedNet's uses a comprehensive call and issue tracking system that many auditors have commented is the best they've ever seen.
In summary, MedNet is here to help all system users get the most out of their ENLIGHTENTM eClinical Solution, including sponsor staff, CRO personnel, and the researchers at all clinical sites.
